Legal

Privacy Policy

Last updated: March 27, 2026

NIXO CHARGE. This Privacy Policy explains how we collect, use, and protect personal information when you use theNIXO CHARGE website, app, charging network, and related customer support services.

1. Information We Collect

Information you provide

  • Name, email address, phone number, and account profile details
  • Payment details (processed by authorized payment providers)
  • Support messages, feedback, and service requests

Information collected automatically

  • Device information, browser type, IP address, and app version
  • Usage data such as station lookups, sessions, and app activity
  • Transaction and rental history (start/return times and locations)
  • Diagnostic and log data for reliability and fraud prevention

2. How We Use Information

  • Provide account access, rentals, returns, and payment processing
  • Operate, monitor, and improve station and app performance
  • Send receipts, service updates, and customer support responses
  • Prevent misuse, fraud, and security incidents
  • Comply with legal, tax, and regulatory obligations

3. Sharing of Information

We do not sell your personal information. We may share information only when needed to operate the service, including with:

  • Payment processors and infrastructure partners
  • Analytics or communication providers acting on our instructions
  • Authorities where disclosure is required by law
  • Successor entities in the event of merger or reorganization

4. Data Security

  • Encryption in transit and restricted production access
  • Logging, monitoring, and incident response controls
  • Role-based access and periodic security reviews

5. Data Retention

We keep personal information only as long as needed for service delivery, billing, dispute handling, and legal compliance.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete personal information
  • Object to or restrict certain processing
  • Request portability where applicable

To make a request, contact privacy@nixocharge.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember settings and session preferences
  • Measure usage and improve website performance
  • Support essential security and fraud controls

For full details, see our Cookie Policy.

8. Children's Privacy

NIXO CHARGE services are not intended for children under the age of 13 (or the age required by local law). If you believe a child submitted personal data, contact us and we will investigate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised date.

10. Contact

Questions about privacy can be sent to:

  • Email: info@nixocharge.com
  • Brand:NIXO CHARGE